{"id":1215,"date":"2011-08-02T07:00:28","date_gmt":"2011-08-02T07:00:28","guid":{"rendered":"http:\/\/www.scottcochrane.com\/?p=1215"},"modified":"2011-11-24T19:40:49","modified_gmt":"2011-11-24T19:40:49","slug":"how-a-secret-agent-can-help-build-morale","status":"publish","type":"post","link":"https:\/\/scottcochrane.com\/index.php\/2011\/08\/02\/how-a-secret-agent-can-help-build-morale\/","title":{"rendered":"How a Secret Agent Can Help Build Morale"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" title=\"Angry Mob\" src=\"http:\/\/www.planetcalypsoforum.com\/gallery\/files\/1\/7\/7\/8\/3\/angry-mob.jpeg\" alt=\"\" width=\"500\" height=\"425\" \/><\/p>\n<p>As leaders, it is critical that we have an accurate read on the emotional condition of those we lead. So, let me ask you: \u201cHow good are you at reading the emotional temperature of your organization?\u201d<\/p>\n<p>Early on in my leadership I discovered that not only was I a very poor discerner of the moods among the staff, but indeed I failed to recognize that my very presence tended to \u201cskew the data\u201d.<\/p>\n<p>When I walked into a room and cheerfully asked a group of people \u201cHey, how is everybody?\u201d and they responded, \u201cJust GREAT!\u201d I was naive enough to believe them.<\/p>\n<p>I didn\u2019t have the leadership maturity to recognize that people will usually tell you what they think you want to hear.<\/p>\n<p>And I would make my way to the next meeting convinced that everyone was happy, that everyone was working hard and that everyone was as sold-out to our vision as I was.<\/p>\n<p>But one day a trusted member of my team came to me and said, \u201cYou know Scott, there\u2019s some cranky people on the staff these days.\u201d<\/p>\n<p>I was stunned. How could these people who were giving me Cheshire Cat grins and exuberant \u201cthumbs ups\u201d possibly be cranky?<\/p>\n<p>The reality was, and is, that it\u2019s almost impossible for a leader to accurately gauge the emotional temperature of a team through casual conversation.<\/p>\n<p>Sometimes it takes a secret agent.<\/p>\n<p>My solution was to assign this trusted teammate with the task of letting me know where and when there was trouble brewing. I wasn\u2019t looking for this person to eavesdrop on conversations or to go behind people\u2019s backs; simply to let me know the <em>real<\/em> mood of the team.<\/p>\n<p>My secret agent would keep an ear to the ground, discerning the general emotional temperature of the team. And when things were turning sour, this person would let me know.<\/p>\n<p>The result was that I became much more accurately aware of the mood of the team while there was still time for me to respond.<\/p>\n<p>Don\u2019t miss this; it is critical that we have an accurate read on the emotional condition of those we lead. When we get this right we can see our teams accomplish great things.<\/p>\n<p><strong>How do you get an accurate \u201cread\u201d on the emotional temperature of your team?<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>As leaders, it is critical that we have an accurate read on the emotional condition of those we lead. So, let me ask you: \u201cHow good are you at reading the emotional temperature of your organization?\u201d Early on in my leadership I discovered that not only was I a very poor discerner of the moods&hellip;<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[86,7,579,705,12,585],"tags":[707,708,984,709,62,569],"class_list":["post-1215","post","type-post","status-publish","format-standard","hentry","category-development","category-leadership","category-ministry-2","category-strategy-2","category-tension","category-wisdom-2","tag-emotion","tag-honesty","tag-leadership","tag-reality","tag-team","tag-truth"],"_links":{"self":[{"href":"https:\/\/scottcochrane.com\/index.php\/wp-json\/wp\/v2\/posts\/1215","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/scottcochrane.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/scottcochrane.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/scottcochrane.com\/index.php\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/scottcochrane.com\/index.php\/wp-json\/wp\/v2\/comments?post=1215"}],"version-history":[{"count":9,"href":"https:\/\/scottcochrane.com\/index.php\/wp-json\/wp\/v2\/posts\/1215\/revisions"}],"predecessor-version":[{"id":1218,"href":"https:\/\/scottcochrane.com\/index.php\/wp-json\/wp\/v2\/posts\/1215\/revisions\/1218"}],"wp:attachment":[{"href":"https:\/\/scottcochrane.com\/index.php\/wp-json\/wp\/v2\/media?parent=1215"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/scottcochrane.com\/index.php\/wp-json\/wp\/v2\/categories?post=1215"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/scottcochrane.com\/index.php\/wp-json\/wp\/v2\/tags?post=1215"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}